Effortlessly Lodge Complaints with State Bank of Pakistan's Sunwai Portal

The State Bank of Pakistan (SBP) has introduced a user-friendly portal to address public concerns and complaints, ensuring that financial institutions adhere to regulations and provide quality services. The Sunwai Portal, available at https://sunwai.sbp.org.pk/, along with mobile apps on Google Play Store and iOS App Store, offers an efficient and accessible way for users to report issues directly to the SBP. This initiative is part of the SBP’s continuous efforts to enhance transparency, accountability, and responsiveness within Pakistan’s financial sector.

Why Use the SBP’s Sunwai Portal?

Financial institutions in Pakistan are required to uphold customer rights, but sometimes issues such as banking errors, unfair charges, or delays in services arise. The Sunwai Portal is designed to give the public an easy and official platform to voice their concerns.

By using the Sunwai Portal or mobile app, individuals can:

Lodge complaints against commercial banks, Development Finance Institutions (DFIs), and Microfinance Banks (MFBs).
Track the progress of their complaints in real-time.
Communicate directly with financial institutions and relevant SBP departments.
Ensure that their concerns are addressed promptly, transparently, and fairly.

Features of the Sunwai Portal and Mobile App

Easy Complaint Registration: Users can log in, provide the details of their complaint, and submit supporting documents directly through the portal or app.
Real-Time Tracking: After submitting a complaint, users can monitor the status of their case, including updates on any actions taken by the bank or SBP.
Mobile Accessibility: The mobile app versions of the Sunwai Portal allow for complaint registration on the go, making it easy for users to lodge issues from anywhere at any time.
User-Friendly Interface: Whether accessed via the portal or app, the interface is simple to navigate, even for first-time users.

How to Register a Complaint on the Sunwai Portal

To assist users in effectively navigating the Sunwai platform, the SBP has provided a detailed tutorial on how to register a complaint. This tutorial is accessible at https://complaint.sbp.org.pk/about-us.html. The guide provides step-by-step instructions, ensuring users understand how to create and track their complaint until resolution.

Step-by-Step Guide to Registering a Complaint

Here’s a quick summary of how to use the portal for complaint submission:

Visit the Sunwai Portal at https://sunwai.sbp.org.pk/.
Log in or Register: Create an account if you don’t have one, or log in using your existing credentials.
Enter Complaint Details: Select the category of your complaint, provide the necessary information, and attach any supporting documents.
Submit the Complaint: After reviewing your details, submit the complaint for processing.
Track Progress: Use the portal’s tracking feature to monitor the complaint’s status.

Downloading the Mobile App

For those who prefer using a mobile device, the Sunwai app is available for download on both Android and iOS platforms:

Android Users: Download the app from the Google Play Store.
iOS Users: Access the app from the App Store.

Benefits of Using SBP’s Complaint Portal

Using the Sunwai Portal to register your complaints provides a range of advantages:

Accountability: By submitting your complaint directly to the SBP, you hold financial institutions accountable for resolving issues within a set time frame.
Transparency: The platform ensures transparency, allowing you to track every stage of the complaint resolution process.
Efficiency: The online process eliminates the need for lengthy paperwork, phone calls, or physical visits to banks or SBP offices.
Convenience: The mobile app version ensures that you can access the system and register complaints from anywhere, at any time.

The SBP’s Sunwai Portal and mobile apps represent a significant step forward in improving the accessibility and efficiency of banking complaint resolution in Pakistan. With its easy-to-use interface, real-time tracking features, and transparent process, individuals can ensure that their banking issues are addressed promptly and fairly. Whether you are experiencing issues with banking services, transactions, or any other financial matter, the SBP’s Sunwai Portal is your go-to platform for resolution.

For detailed instructions and a comprehensive overview of the complaint registration process, visit the official tutorial at https://complaint.sbp.org.pk/about-us.html.

About Sunwai Portal

This portal has been developed to provide ease to general public in lodging complaints against Banks/MFBs/DFIs with the relevant forum/entities as per applicable laws and regulations. The portal will be accessible round the clock, supported by mobile app available at Google play store and IOS app store. Consumers may download the app and report their grievances through their mobile apps as well. For lodging a complaint, the consumers need to register themselves at the portal through their personal details like mobile number, CNIC, email address, etc. Once the consumers are registered, they may lodge their grievance at the portal after following the steps. In this regard, tutorial for lodging a complaint can be seen in the video.

The portal helps the banking consumer reach out to the relevant fora of redressal in a hassle free manner by just answering few easy and short questions. Accordingly, the complaints through this portal can be lodged with the banks/MFBs/DFIs , being first fora of redressal, with Banking Mohtasib Pakistan (BMP) as second fora and with State Bank of Pakistan (SBP) in certain cases. The portal also provides the functionality of profiling/viewing status of complaints. It also include useful consumer awareness tips/messages for consumers.

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