How to Report Lost or Stolen Mobile Phone in UAE?

The UAE has given instructions for the residents to follow for reporting their lost or stolen mobile phones in easy and simple steps.

Lost or Stolen Mobile Phone in UAE Reporting Guidelines — How to Report Lost or Stolen Mobile Phone in UAE?

Immediately Contact Telecom Service Provider and Block Your Mobile Phone

In case of losing a phone, the TDRA body of the UAE urges the residents to respond as soon as possible. The first move is to reach out to the telecom service provider in order to block the mobile number:

Etisalat customers are recommended to call 101 or visit the nearest service center.
Du customers can contact 155 or visit their closest service center.

The users of Virgin Mobile are asked to download the Virgin Mobile app and report the lost phone via the chat widget. Apart from giving details or personal, time, and place of the loss while reporting during this process, help in blocking the mobile number and Subscriber Identity Module (SIM) card, which will guard against the unauthorized use.

How to Report Lost Phone in the UAE

In the event of a lost or stolen phone, the service provider enacts a blocking process for the device. Blacklisted devices are blocked and, when the IMEI number is entered into the database, the phone cannot access any network within the next 24 hours. Once stolen is found, it takes another 24 hours to unlock the phone and get it functioning again.

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Lost Your Mobile Phone ?
Learn the reporting steps.@etisalatUAE @dutweets #تدرا_الإمارات #TDRAUAE pic.twitter.com/BxFh2Mlz9V
— تدرا 🇦🇪 TDRA (@tdrauae) February 5, 2024

File a Police Report

Aside from informing telecom providers about the loss, residents are encouraged to file a report at the police station for any valuable items lost such as smartphones, watches, 2 wallets or passports. Each emirate in the UAE has specific procedures for reporting lost items as outlined below.

Dubai:

You can use the Dubai Police app or website or 901 non-emergency number to report your lost or stolen mobile or you can also visit any Smart Police Station.

Abu Dhabi:

Download the ‘TAMM’ app to use the ‘Request to Report Lost Items’ service or visit Abu Dhabi Police’s customer center that can be reached at 8003333.

Sharjah:

If your belongings are missing, call the non-emergency number 901 or visit the nearest police station in case of stolen property such as your mobile phone. Moreover, you can also use the Ministry of Interior (MOI) app ‘MOI UAE’ to file the report.

Other Emirates (Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah):

The report can be filed online via the ‘ MOI UAE’ app or Dial 800 5000 to reach the customer service center. Additionally, non-emergency number – 901 – is available for reporting lost or stolen items are available for Ras Al Khaimah Police and Ajman Police, respectively.