SBP Service Desk Portal for Govt Markup Subsidy Housing Finance

The State Bank of Pakistan has introduced SBP Service Desk Portal for Government’s Markup Subsidy Scheme for Easy Housing Finance. The portal will be used to receive complaints from the public on matters related to Housing Finance Scheme.

The people will be now able to register their complaints against the issues if any against their financing Banks. Even though the banks are taking the complaints directly SBP has also started taking complaints online to resolve issues if any.

The Naya Pakistan Home Financing Scheme introduced by the Government allows the people to achieve their dream of owning a house. Markup Subsidy Housing Finance allows home finance from any bank with a very low and affordable markup of just 5% and 7%. Under this scheme now low-income people can either buy a house directly or can have it built, the size of which being 5 Marla (at 5% markup) or 10 Marla (at 7% mark up).

Even though the Banks have a help desk to guide and solve the issues of people, The State Bank of Pakistan has also initiated a service desk portal for Government’s Markup Subsidy Scheme for Housing Finance to help solve the problems of people.

Now if anyone facing any kind of problem getting loan from their bank can register their complaint to SBP directly through the portal.

Apart from the portal people can visit the SBP branch in their cities where a special help desk has been formed for Government’s Markup Subsidy Scheme for Housing Finance.

How To use SBP Service Desk Portal for Govt Markup Subsidy Housing Finance

Create an Account

First, go to SBP Service Desk Portal and create an account. For smooth functioning, it is recommended to use Microsoft Edge or Google Chrome. Click on the link below to create an account.

SBP Service Desk Portal

To create an account you will be asked to enter First Name, Last Name, Mobile Number, Password, and email address.
Your Mobile Number will be your future Login ID.
Make sure the password is a minimum of 8 and a maximum of 16 digits.
Enter correct email ID for correspondence with SBP. Updates on complaints from SBP will be sent in the email provided by you.
Your Username and password will be sent to your email ID. Save this email and do not share your password with anyone.

Login to SBP Service Desk Portal.
Your user name is your mobile number.
Enter your password and click on the login button.
Now you are ready to register your complaint.

Create New Complaint

After login in a window will appear to register a new complaint. You will also have an option to track your previous complaints.
Click on Register a new complaint.
Provide your bank details including the Bank Name, Branch Name , Bank Location.
If your have the Bank official Name and contact number also provide that.
Also give Branch Address.
Now go to the complaint section on the same window and Select category (which is complaints).
Select the Reason of complaint.
Now give detail of your complaint.
There is an option for attachment. You can upload any document as a proof if available.
After registering your complaint click on submit button.
A complaint number will be generated and will be emailed to your email account as well.
You can check on the status of your complaint by login into your account on the SBP Service Desk Portal.